You and your data – Andrews Property Group
This document explains how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.
Andrews Property Group is committed to ensuring that your privacy is protected in accordance with the law, and all personal information shall be held and used in accordance with the Data Protection Act 1998 and General Data Protection Regulations (2018). Further details of which are available from the Information Commissioner’s website www.ico.gov.uk.
Andrews Property Group consisting of Andrews & Partners Ltd (ICO No. Z577820X), Andrews Estate Agents Ltd (ICO No. Z5788314), and Andrews Lettings and Management (ICO No. Z5994907).
When you enquire or register for property, products or services provided by Andrews Property Group you will provide us with certain personal information. This information may be provided online through our websites, by telephone, by electronic communications or via direct contact with our employees. This information will be stored electronically in accordance with at least the minimum security requirements determined by the ICO.
The information that you provide will allow us to process your enquiry, confirm your identity and communicate with you to provide relevant products and services that we identify as suiting your needs. Your information may also be transferred or forwarded to other members of Andrews Property Group and its associated companies for administration, marketing or information gathering and similar purposes.
We analyse and assess your data to maintain and develop our relationships with you. We will use your personal information to keep you informed about suitable products and services provided by Andrews Property Group and carefully selected third parties, such as solicitors, mortgage advisers, and surveyors. This may involve sharing some or all of your information with carefully selected third parties. Where information is to be shared with carefully selected third parties, Andrews Property Group will endeavour to provide you with a further opportunity to opt out of receiving details of products and services at the relevant time.
In order that we are able to monitor supplier performance and customer satisfaction these third parties will pass certain information such as fulfilment and complaints data back to us. However, they are required to put a contract in place to ensure that your information is adequately protected, and they will remain bound by their obligations under the Act even when your personal information is processed outside Europe.
From time to time we may provide your information to our customer service agencies for research, survey and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may occasionally contact you including by post, email or telephone to ask you for your feedback and comments on our services.
If you would prefer not to receive information from Andrews Property Group Limited or carefully selected third parties you can opt out by contacting the branch, writing to the Data Protection Officer at Andrews Property Group, The Clockhouse, Bath Hill, Keynsham, Bristol BS31 1HL or by email Customersupport@andrewsonline.co.uk.
In order to comply with Money Laundering Regulations 2017, we will request personal data and documents from Sellers and Buyer to confirm identity and address and, in the case of a purchase, will request evidence of funding and the source of any funds being used. We will also use some of your personal data to carry out electronic identity verification.
The data collected for the purposes of MLR 2017 will be processed for the purposes of preventing money laundering and terrorist financing and will not be used for any other purpose without your express permission.
We will retain your personal data for as long as you continue to give consent in order to maintain and develop our relationships with you by means of promotion of services, and products identified as suitable by us. Steps will be taken to ensure that the information is accurate, and kept up to date. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.
Subject to certain exceptions, you are entitled to have access to your personal data held by us, including the right to request its amendment or removal. This can be done by contacting The Data Protection Officer.
We use the Yomdel live chat service to offer you an alternative way to engage with Andrews on the website and this will anonymously monitor your activity on site in order to ensure we contact you at the right time, or do not offer to chat if you do not wish to, or speak to you about the right topic.