We’re totally committed to improving standards and overall service quality throughout our industry. We are founding members of the National Association of Estate Agents and one of the first to join our industry watchdog, the Property Ombudsman Scheme.

What to expect from us – our customer promise

• Act fairly and reasonably in all our dealings with you
• Help you to understand the process involved in renting and letting.
• Make sure that we keep you informed at each stage of the process.
• Make sure your rights under laws and regulations are upheld.
• Deal with problems quickly and sympathetically should anything go wrong.

Keeping it simple

We don’t believe in using jargon and making things more complicated than they need to be – that’s why the Plain Language Commission gave our terms of business, and our tenancy agreement, their Plain English Approval.

Deposits

We are members of the mydeposits scheme. Since the Housing Act 2004, tenants' deposits must be held in an approved scheme. Andrews holds this deposit in a designated client-bonded account on behalf of the tenant.

Tell us what you think

We care about what you think of the service we offer. To share your views with us, please complete our questionnaire.