Tenants FAQs

Why do I have to pay a holding deposit?
When can I move in?
What references do I need to supply?
What if I am self-employed?
What if I am a student?
Does Andrews arrange company lets?
What is the Tenancy Deposit Scheme?
What happens if there is a dispute about the deposit?

Why do I have to pay a holding deposit?

In order for the Landlord to remove the property whilst the referencing process takes place, a holding deposit must be paid. This is non-refundable should you decide not to proceed with the let.

When can I move in?

Once the credit checks & references have been completed to the landlords satisfaction & an agreed start date to the tenancy has been reached.

What references do I need to supply?

We will ask you to complete an application form giving the following information: current employer, personal current/previous landlord and guarantor, if applicable. We will also carry out a credit search, using an independent referencing company.

What if I am self-employed?

If you are self-employed we will ask you you for a reference from your accountant and your bank, usually providing 3 year's accounts.

What if I am a student?

It is possible to secure a property & some of our Landlords let their property to mature or post-graduate students.

You will need a parent, relative or close friend to guarantee the rent, known as a guarantor, and adherence to the Terms & Conditions of our Agreement.

Does Andrews arrange company lets?

We ask companies seeking properties for their staff to provide references from their bank, chartered accountant and solicitor.

We have landlords who are willing to let their properties to companies who may be looking for properties to accomodate their staff.

What is the Tenancy Deposit Scheme?

At the start of every tenancy we collect a deposit normally equal to a minimum of six** weeks rent, to be used in the event of breakage or damage caused. The deposit is registered with the Tenancy Deposit Scheme and Andrews issue a statutory certificate.

In accordance with the Housing Act 2004, Landlords are no longer permitted to retain a Tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. Andrews is able to look after Tenant’s deposits in an insurance based scheme. We retain the deposit in trust on behalf of your Tenant. It is held in a designated client bonded account and will be apportioned and returned only after the property is vacated and checked.

** This figure may vary from 4-6 weeks depending on the branch. Please check with your local branch.

What happens if there is a dispute about the deposit?

In the event of a dispute, Andrews will attempt to arbitrate for 10 days, after which time if a satisfactory resolution between both parties has not been agreed the dispute will be refereed to the Dispute Service for independent arbitration. This service is offered free of charge to Andrews Landlords.